![]() ![]() * Beware of scammers posting fake support numbers here. Please take a full screenshot about the version of your Skype for Business here. If other users in your organization have the same problem?Ĥ. If all the Skype for Business meeting you joined and then turn on video then got the same issue?ģ. When the issue start occured, I mean if it worked before?Ģ. If the suggestions above don't work, in this case I'd like to collect some more information for the further investigation:ġ. ![]() Moreover, if the issue persists, to isolate if the problem is related to your Skype for Business or account, if convenient, please try to configure your Skype for Business account to another workable computer and then see if the issue disappears, thanks. If you are using Skype for Business on the Windows, in this case you can try to clean all the Cache files of the Skype for Business from the file explorer and then re-sign in to see how it goes:Ĥ.Navigate to C:\Users > AppData > Local > Microsoft > Office > 16.0 > LyncĦ.Delete all files in Tracing folder. First may I double confirm if you are using Skype for Business in the Windows computer or Mac machine? Please make sure your Skype for Business is up to date, if not, please try to upgrade it and then re-start your Skype for Business to see if the problem
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